Customer Service

At SAL, customer service is not just about answering questions—it is an essential part of the experience we aim to keep simple, clear, and reassuring from the first interaction until your piece arrives.

We believe trust is built through details. That’s why we focus on transparency, responsive support, and a smooth shopping journey at every step.

The SAL team is always available to help you choose the right piece, clarify order details, and answer any questions related to shipping or returns.

At SAL, we ensure your pieces are delivered safely and promptly, with careful attention to packaging and overall experience.

Shipping policy:

Fast shipping within Egypt within a confirmed timeframe
Secure packaging to protect your piece during delivery
Reliable shipping partners to ensure safe arrival

Once your order is confirmed, your piece is carefully prepared and handed to our shipping partner as soon as possible, with follow-up until it reaches you.

Frequently Asked Questions

(01) Are all SAL pieces handmade?

Yes, all SAL pieces are handcrafted. Small variations may occur, which is part of the uniqueness of each piece.

(02) Can I exchange or return an item?

We offer exchanges and returns under a clear policy designed to ensure comfort and trust. Please contact us within the specified timeframe after receiving your order.

(03) How do I choose the right piece?

You can browse the categories or reach out to us directly for personalized assistance.

(04) Are colors and materials exactly as shown?

We strive to provide accurate visuals. Slight differences may appear due to handmade processes or lighting conditions.

(05) How can I contact customer service?

You can reach us via direct messages or through the available contact channels, and we will respond as soon as possible.